WBConnect
Solutions

WBConnect

Supercharge WhatsApp Conversations in Salesforce

Your customers are on WhatsApp—are you? WBConnect brings the power of WhatsApp into Salesforce, enabling seamless communication, AI-powered customer engagement, automation, and data synchronization, all from one platform.

Key Features

Everything you need to bring WhatsApp into your Salesforce workflow.

Seamless Messaging

Send and receive WhatsApp messages directly from Salesforce records, giving your team a true 360-degree view of every customer conversation.

Rich Media Support

Share images, videos, voice notes, and documents to make interactions more meaningful, all automatically stored in Salesforce Files.

Instant Templates

Create and use verified WhatsApp template messages for seamless communication, better engagement, and bulk outreach campaigns.

AI-Powered Engagement

AI-powered smart responses ensure you never miss a message. Task lists created by AI from interactions help agents stay on track when they log back in.

Broadcast Messaging

Send bulk messages easily to hundreds of contacts simultaneously, while tracking recipient insights for smarter future campaigns.

Smart Personalization

Customize communication flows and automate targeted campaigns that resonate with individual customer segments.

Lead Generation

Capture leads, qualify them automatically, and store valuable customer data directly in Salesforce—no manual data entry required.

Verified Business Profiles

Build trust and credibility with customers through verified WhatsApp Business profiles connected directly into Salesforce.

Analytics & Insights

Track key messaging metrics and optimize communication performance with detailed analytics built into your Salesforce dashboards.

Real-Time Data Sync

Instantly sync all WhatsApp conversation data with Salesforce, ensuring your team always has the latest, most accurate customer information.

Automated Workflows

Let automation handle routine communications so your team can focus on high-value conversations and closing deals faster.

WBConnect Benefits

Key Benefits

Transform the way your teams communicate and serve customers. WBConnect removes the friction of switching between tools, bringing every WhatsApp conversation directly into Salesforce.

Faster Sales Cycles

Respond to leads faster, share product information instantly, and close deals quicker by meeting customers on their preferred platform.

24/7 Customer Support

Provide round-the-clock support with automated chatbots, create support cases directly from messages, and drastically improve resolution times.

Smarter Marketing Campaigns

Run targeted broadcast campaigns, collect customer feedback automatically, and personalize engagement across your entire customer base.

Unified Data & Compliance

All conversations are logged in Salesforce, ensuring you maintain a complete audit trail, stay compliant, and have full data visibility.

Why Choose WBConnect

Why Choose WBConnect?

Customers expect instant, conversational support on WhatsApp. WBConnect allows your sales and service teams to meet them there, without ever leaving Salesforce.

Consolidate all WhatsApp conversations directly into Lead, Contact, and Case records. Your team gets a true 360-degree view of every customer's conversational history without leaving Salesforce.

Leverage AI and Salesforce Flows to build intelligent conversational agents. Automate greetings, FAQs, and ticket routing before a human agent even needs to get involved.

Because WBConnect is built natively on the Salesforce platform, your data never has to leave your secure environment. Compliance, security, and seamless integration are guaranteed out of the box.

Send verified WhatsApp template messages to hundreds of contacts simultaneously—ideal for marketing blasts, appointment reminders, and automated billing notifications.

How It Helps Your Business

WBConnect delivers measurable impact across every team that touches a customer.

01

Boost Customer Engagement

Deliver personalized, real-time conversations on the platform your customers already love and use every day.

02

Increased Operational Efficiency

Reduce manual effort with automation and let your team focus on conversations that actually close deals.

03

Optimize with Insights

Track messaging metrics and refine your communication strategy using data-driven analytics inside Salesforce.

04

All-in-One Communication Hub

Keep every customer conversation organized, searchable, and connected to the right Salesforce record.

05

Scale Your Reach

Target a larger audience with strategic, automated broadcast messaging campaigns that scale with your business.

06

Improved Team Collaboration

Enable seamless internal handoffs and collaboration within Salesforce so no customer ever falls through the cracks.

Ready to transform your customer communication?

Supercharge your Salesforce experience with WBConnect. Contact us today for a free consultation and discover how WBConnect can streamline your messaging and engagement workflows.

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Ready to transform your customer communication?