About Client
A Dubai-based real estate company handling high-volume inquiries across multiple digital channels. They required a centralized system on Salesforce to improve lead management, data accuracy, and customer experience.
Location: Dubai, UAE
Platform: Salesforce (Sales Cloud)
Industry: Real Estate
The Challenges
Leads were scattered across multiple channels.
Duplicate records affected reporting accuracy.
Manual document creation slowed down operations.
WhatsApp conversations weren’t centrally tracked.
Property listings and media lacked structured control.
Growth was happening but systems weren’t keeping up.
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