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1. Introduction

Welcome to MV Clouds Private Limited. We value your privacy and are dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through other channels. Please read this policy carefully to understand our practices regarding your personal information.

2. Information We Collect

We may collect and process the following types of information:
  • Personal Information: This includes your name, email address, phone number, company name, job title, and any other details you provide when you contact us, subscribe to our newsletter, or use our services.
  • Technical Data: Information collected automatically, such as your IP address, browser type, operating system, device information, and browsing behavior on our website. This data is collected using cookies, web beacons, and similar technologies.
  • Service Data: Details related to the services we provide, including project specifications, technical requirements, user interactions, communication records, and feedback. This may also include logs and metadata generated during the use of our services.
  • Payment Information: If you make a payment, we collect payment details such as credit card information, billing address, and transaction history, which are processed securely through our payment gateways. We do not store this information.

3. How We Use Your Information

We use your information for the following purposes:
  • Service Delivery: To provide, maintain, and improve our services, ensuring they meet your needs and expectations.
  • Communication: To respond to your inquiries, provide customer support, send updates about our services, and communicate relevant information, including promotional offers and newsletters.
  • Service Improvement: To analyze usage patterns, enhance our services, develop new features, and improve user experience based on feedback and data analytics.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights, property, and safety, and the safety of our users and the public.
  • Security: To detect, prevent, and address technical issues, fraud, and unauthorized access to our systems and data.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
  • Service Providers: Third parties who perform services on our behalf, such as cloud hosting providers, payment processors, marketing partners, and data analytics companies. These service providers have access to your information only to perform their functions and are obligated to maintain its confidentiality.
  • Legal Authorities: When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, safety, or property, or that of others.
  • Business Transfers: In connection with any merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction, subject to the terms of this Privacy Policy.

5. Security of Your Information

We implement a range of security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure data storage, and access controls. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You have the following rights regarding your personal information:
  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request correction of any inaccurate or incomplete information.
  • Deletion: You can request deletion of your personal information, subject to legal and contractual obligations.
  • Restriction: You can request restriction of processing of your personal information under certain conditions.
  • Objection: You can object to the processing of your personal information for direct marketing or other legitimate interests.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Withdraw Consent: You can withdraw your consent to processing your personal information at any time, where we rely on consent as the legal basis for processing.

To exercise any of these rights, please contact us using the contact details provided below.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on our website. These technologies help us analyze site traffic, personalize content, and serve targeted advertisements. You can control cookies through your browser settings, and you may opt-out of certain cookies and tracking technologies.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than where you are located. These countries may have different data protection laws. We ensure that adequate safeguards are in place to protect your information, such as standard contractual clauses approved by the European Commission or other applicable mechanisms.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after the changes take effect constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or suggestions regarding our Privacy Policy, please contact us.